We help Amazon sellers address account health concerns, listing compliance issues, policy violations and customer complaints with structured guidance and practical follow-through.
Account health can be affected by performance metrics, customer complaints, listing restrictions and policy notifications. We help you review the concern, understand the next steps and organise a practical response.
Our support is designed for sellers who need help navigating account health alerts, resolving listing compliance concerns and following up on seller support cases.
A warning, blocked listing or performance notification can leave sellers unsure what to do next. We help organise the issue, identify the information needed and prepare a clearer path for follow-up.
Every case is different. Our role is to provide structured assistance—not to promise a particular Amazon decision or reinstatement outcome.
Choose the type of account health concern you are dealing with. The available support depends on the specific notice, evidence and case history.
Guidance for listing compliance issues, blocked ASIN/SKU listings and related policy notifications.
Support related to Order Defect Rate (ODR), Late Dispatch Rate (LDR), Pre-fulfilment Cancellation Rate (PCR) and Valid Tracking Rate (VTR).
Review complaint details and organise information needed to respond to account or order-related concerns.
Assistance understanding IPR complaints and preparing relevant information for a case response.
Help structure a Plan of Action around the issue, contributing factors, corrective actions and prevention measures.
Guidance for account deactivation concerns and seller support case follow-up, based on case details.
Start with core account health assistance or choose advanced support for more complex policy and account issues.
For sellers seeking help with common performance, compliance and customer complaint issues.
Everything included in the Basic Plan, plus assistance for more complex account health and policy concerns.
Service fees are shown before GST. Amazon reviews and decisions remain with Amazon; results and timelines are not guaranteed.
We keep the process organised so you understand what information is needed and what happens next.
Share the notification, affected listing or account metric and a brief description of the issue.
We review the available case information and identify the relevant support scope and documents.
Where applicable, we help organise a response, corrective actions or Plan of Action for your review.
We guide the next follow-up steps and help you understand relevant account health indicators.
Account issues can be stressful. A structured review helps you focus on the specific notice and the next practical step.
Use these reminders as a starting point alongside the specific requirements in your Seller Central account.
Review ODR, dispatch, cancellation and tracking metrics regularly so concerns can be noticed early.
Get support
Keep notices, order details, invoices and relevant process records together when preparing a case response.
Discuss your case
Where a Plan of Action is needed, connect the issue, its cause, corrective steps and prevention measures clearly.
Compare plansSmall, consistent checks can help you spot account concerns sooner and keep important records ready when a notice arrives.
Check Account Health and performance notifications in Seller Central. Pay attention to order-related metrics, late dispatch concerns, cancellations and valid tracking information.
Maintain relevant invoices, supplier details, shipment records, customer communication and product documents so you can locate the right evidence when requested.
When an issue appears, identify what happened, what process needs to change and how you will prevent it from recurring. Keep corrective actions specific and realistic.
Follow the instructions and deadlines shown in your account. Make sure any response addresses the exact concern and includes only relevant, accurate supporting information.
Remember: Amazon requirements and case outcomes depend on the specific notice and seller account. These tips are general guidance, not a guarantee of account reinstatement or a substitute for Amazon’s instructions.
Here are answers to common questions about our process, plans and the information that may be useful for a review.
It is the process of reviewing seller account warnings, performance concerns, policy notifications and listing compliance issues, then deciding what corrective action or response may be appropriate. Our service helps you organise the issue and understand possible next steps.
Depending on the case, we can assist with listing compliance concerns, performance metrics such as ODR, LDR, PCR and VTR, customer complaints, policy notifications, intellectual property concerns, Plan of Action preparation and seller support follow-up.
Share the relevant notification or case ID, a clear description of the issue, any response already submitted and supporting documents related to the concern. Please avoid sending passwords or one-time passcodes. We can clarify what additional information is relevant after reviewing your situation.
Yes, where a Plan of Action is appropriate, we can help structure the explanation around the issue, its likely root cause, corrective steps taken and preventive measures. The details must be accurate and supported by your actual business processes and records.
Timing varies according to the issue, the documents available, the response required and Amazon’s review process. We cannot promise a fixed resolution time or control Amazon’s decisions, but we can help you organise a timely and relevant response.
No. Reinstatement and case outcomes are decided by Amazon and depend on the facts of the case and the seller account. Our service provides guidance, documentation and response support; no particular outcome can be guaranteed.
The Basic Account Health Plan is intended for core listing, complaint, performance and guidance needs. The Advanced Account Health Plan includes the Basic support plus broader assistance for more complex policy or account health concerns. We can help you choose after understanding your specific notice.
Do not send your password or OTP in a message. Start by sharing the relevant notice and non-sensitive supporting details. If any account access arrangement is needed, discuss a secure and authorised method rather than sharing login credentials.
Contact SKV Sales SPN and briefly describe the warning, listing issue or account health concern. Include the plan you are considering, if known. We will review the information you provide and discuss the appropriate support option and next steps.
Tell us what notice or account concern you are dealing with.
We believe the best partnerships are built on trust, helpful support and work done with care.
“Really good work experience. The team was supportive, professional and made everything easy to understand.”
“A great experience overall. Communication was clear, the approach was organised, and the team was helpful throughout.”
“Very good work experience. Everything was explained clearly, and I appreciated the attention and support.”
Tell us about the notification or listing concern and we’ll help you identify a suitable support plan.
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